Do NOT stress!
If you have made a mistake with ANY of your personal or shipping information, get in touch with us straight away and we will rectify it NO QUESTIONS ASKED, FREE OF CHARGE, AND WITH A GIGANTIC SMILE ON OUR FACES! We make mistakes too, its nice to know we arent alone.
TURN AROUND TIME: 15 minutes to 2 hours
Place a Click & Collect order online and we will sprint around the shop putting it together for you. It should be ready within an hour and you will be notified when its ready for pick-up! On the odd occasion, we might have to unplug our Segwey from its charging bay, put that beast into a 45 degree angle and power to our warehouse to get something for your order. But if that's the case, we will notify you of any delays.
DELIVERY TIME: 1-6 Days
DELIVERY TIME: 2-6 Days
DELIVERY TIME: 4-14 Days
***PLEASE NOTE: Delivery timeframe is quoted in business days. All orders are processed and sent as quick as we can because we want you swagged out ASAP, however, we cannot control every part of the mail system. Please don't FREAK out if an Australia Post delivery driver gets pulled over for doing donuts on his postie bike and there's a large delay. We all know that if we had access to a postie bike, we would be tail whipping the SH*T out of it. Thanks in advance.
Please be patient with your orders. Australia Post has been very good at adapting to the ever changing Covid-19 situation, but it doesn't mean postage will be back to normal. Please check your tracking information before contacting us about deliveries that are taking longer than expected. If in the event your order is taking an excessive amount longer than expected, please reach out, and we will try and figure something out for you.
International shipping is unpredictable right now and we would again please ask for your patience if there are any delays in shipping times. Check your tracking information and stay positive, it will get there! For the latest on international postage delays and impacts, please visit auspost.com.au
Once your order has been packed and left our warehouse, you will be emailed a tracking number by Australia Post.
Please check you junk mail as some customers find this email is redirected to this folder.
Australian Orders can be tracked via http://auspost.com.au/track/track.html
US Orders can only be tracked once arrived in the US via https://www.usps.com
For all other countries please refer to your local carriers.
PLEASE NOTE: Customs viperously check parcels for contraband, this may delay the delivery process.