Returns Policy

STREETWEAR - NEW

 

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

 

To be eligible for a return, you’ll need the receipt or proof of purchase. Your item must be in the same condition that you received it, it can have been worn, but it cannot have major damage related to wearing the garment.

 

To start a return, you can contact us at team@luckycatpawnshop.com. If your return is accepted, the return postage is at the customers expense. Items sent back to us without first requesting a return will not be accepted. 

 

STREETWEAR - RESALE

 

There are no returns onresale streetwear unless the defect wasn’t highlighted in the items description on our online store. If you are purchasing from our retail outlet, please ask a store attendant to inspect the item on check out.

 

VINTAGE AND RE-PURPOSED VINTAGE

 

There are no returns onVintage or Repurposed Vintage unless the defect wasn’t highlighted in the items description on our online store. If you are purchasing from our retail outlet, please ask a store attendant to inspect the item on check out.

 

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items 

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

 

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

You can always contact us for any return question at team@luckycatpawnshop.com

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